Article 1 - Definitions

• HardcoverDiscounter: The company that offers printing services via hardcoverdiscounter.com
• Customer: The natural person or legal entity entering into an agreement with HardcoverDiscounter
• Order: The customer's request to HardcoverDiscounter to deliver products
• Product: The printed matter to be delivered by HardcoverDiscounter
• Agreement: The agreement between HardcoverDiscounter and the customer

Article 2 - Applicability

1. These general terms and conditions apply to all offers, orders and agreements of HardcoverDiscounter.
2. By placing an order, the customer accepts these general terms and conditions.
3. Deviations from these terms are only valid if agreed in writing.

Article 3 - Offers and prices

1. All prices on the website are in euros and include VAT, unless otherwise stated.
2. Shipping costs are calculated separately and shown during the ordering process.
3. HardcoverDiscounter reserves the right to change prices. Placed orders are executed at the price that applied at the time of ordering.
4. Obvious errors in prices do not bind HardcoverDiscounter.

Article 4 - Order and agreement

1. An agreement is concluded when the customer places an order and payment has been received.
2. HardcoverDiscounter confirms the order by email.
3. The customer is responsible for the correctness of the provided data and files.
4. HardcoverDiscounter reserves the right to refuse orders or set additional conditions.

Article 5 - File delivery

1. The customer is responsible for delivering print-ready files according to HardcoverDiscounter's specifications.
2. Files must be of sufficient quality for the desired end result.
3. HardcoverDiscounter is not liable for quality loss due to unsuitable delivered files.
4. The customer guarantees that the delivered files do not infringe on the rights of third parties.

Article 6 - Delivery

1. Delivery times are indicative and not strict deadlines.
2. Delivery is made to the address specified by the customer.
3. The risk of the product passes to the customer upon delivery.
4. In case of non-collection or refusal of the product, the costs remain at the customer's expense.

Article 7 - Payment

1. Payment is made in advance via the offered payment methods.
2. The order is only put into production after receipt of full payment.
3. In case of late payment, the customer is automatically in default.

Article 8 - Right of withdrawal

1. Because HardcoverDiscounter's products are made to order according to the customer's specifications, the right of withdrawal is excluded in accordance with article 6:230p sub f BW.
2. This means that orders cannot be cancelled or returned after production has started.

Article 9 - Complaints and warranty

1. Complaints about delivered products must be reported in writing within 14 days of receipt.
2. HardcoverDiscounter offers a warranty on production errors. See our quality guarantee page for details.
3. Color deviations within the usual tolerances of the printing process do not constitute grounds for complaints.
4. In case of justified complaints, HardcoverDiscounter will reproduce the product free of charge or refund the purchase amount.

Article 10 - Liability

1. HardcoverDiscounter's liability is limited to the amount of the relevant order.
2. HardcoverDiscounter is not liable for indirect damage, consequential damage or lost profits.
3. HardcoverDiscounter is not liable for damage caused by incorrectly delivered files or data.

Article 11 - Intellectual property

1. The customer retains all rights to the delivered files.
2. The customer indemnifies HardcoverDiscounter against claims from third parties regarding intellectual property rights.
3. HardcoverDiscounter may only use delivered files for the execution of the order.

Article 12 - Privacy

HardcoverDiscounter processes personal data in accordance with the General Data Protection Regulation (GDPR). See our privacy statement for more information.

Article 13 - Force majeure

1. In case of force majeure, HardcoverDiscounter is not obliged to fulfill its obligations.
2. Force majeure means: any circumstance beyond HardcoverDiscounter's will that temporarily or permanently prevents fulfillment.

Article 14 - Applicable law and disputes

1. Dutch law applies to all agreements.
2. Disputes are submitted to the competent court in the district where HardcoverDiscounter is established.

Article 15 - Changes

HardcoverDiscounter reserves the right to change these terms and conditions. The most current version is always available on this page.

Last updated: November 2024

Questions?

Do you have questions about these terms and conditions? Please contact us via our contact us.